At MODA Vi LLC, we're committed to delivering measurable value through our Civic Partner Program. This policy outlines eligibility, process, and details for obtaining a refund of your annual membership fee.

1. Eligibility

• Active Participation: You must complete 90 days of active participation, defined as:
  • Logging in at least once per week
  • Attending any scheduled program check‑ins
  • Keeping your business profile information up to date
• Qualified Leads: You must have received zero qualified leads or relevant introductions, where a qualified lead is:
  • A verified introduction to a decision‑maker in your target market who has expressed genuine interest in your services

2. Request Window

• Refund requests must be submitted between day 90 and day 100 from your original membership purchase date.

3. How to Request

1. Email support@modavi.me by day 100 of your purchase date.
2. In your request, include:
   • Your business name
   • Original purchase date

No additional documentation is required.

4. Refund Details

• Method: Refunds are issued to the original payment method (e.g., credit‑card reversal or Stripe credit note) within 5–7 business days of approval.
• Scope: This is an all‑or‑nothing annual‑fee refund; prorated or partial refunds are not available.
• Exclusions: Refunds will be refused if there is evidence of program misuse or violation of our Terms of Service.

5. Questions

For any questions about your eligibility or the refund process, please contact us at support@modavi.me.

MODA Vi LLC – Your success is our success.